FAQ
A little clarity before you visit.
Answers to the questions we are asked most often by patients visiting us in Tokyo.
Can I book before arriving in Japan?
Yes. Contact us in English with your preferred dates and the type of care you are looking for.
Is everything available in English?
We communicate in English from booking and consultation to your session and follow-up.
How much does a session cost?
Contact us for current Physio and GYROTONIC® session fees and package options. Fees are explained before treatment.
Do you accept Japanese National Health Insurance?
No. Our sessions are private-pay. Please contact us to discuss payment arrangements before booking.
Can I get an itemized receipt in English?
Yes. We can issue an itemized English receipt showing a breakdown of services and charges for your records and insurance claim. Please let us know when booking or at your appointment that you need one for your international or travel insurer.
What if my insurer needs a specific form or extra details?
Share your insurer’s requirements with us before your visit so we can confirm what documentation we can provide. Please ask in advance about treatment summaries or insurer-specific forms; requirements vary between policies.
Will my international insurance reimburse me?
You pay at the clinic and submit a claim to your insurer. We can provide an itemized English receipt (Superbill) to support that claim, but coverage and reimbursement amounts are decided by your insurer. Please confirm coverage for care in Japan and any referral, prior approval, or documentation requirements before visiting.
What if I need a doctor or imaging?
Tell us about your symptoms when contacting the clinic. We can discuss whether a medical evaluation is appropriate before a session.
CONTACT FORM
Still have
a question?
Send us your question in English. We’ll reply to the email address you provide.
Ready to move with confidence?
Let’s create a plan that fits your body and your time in Tokyo.